Return & Refund

At Zapartex, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged through misuse, negligence, or improper handling
• Customized or personalized products
• Clearance or final sale items
• Products returned without original packaging

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please provide:

• Order number
• Customer name
• Reason for return
• Photos of the item if it arrived damaged, defective, or incorrect

Once approved, we will provide instructions for returning the item.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was received

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photographs and additional information to verify the issue and arrange a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Exchanges

Exchanges may be available for damaged or defective products, subject to product availability.

Please contact our customer support team for assistance with exchange requests.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Zapartex

Website: https://zapartex.shop/

Contact Page: https://zapartex.shop/contact-us/

Email: support@zapartex.com

Phone: +1 (406) 585-0608

Address: 101 E Main St Ste. 6, Bozeman, MT 59715, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.

By making a purchase from Zapartex, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.